What's New @ the VCU
2010 2nd QTR Newsletter


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There are presently no Visa fraud blocks on our cards. However, please be aware that for your protection, cards may be blocked at any time if warranted by fraudulent activity. Please check this site daily for any updates and before any international travel.


 


No matter how vigilant you may be with your financial records, thieves can still find a way to use your credit card information to make unauthorized purchases. It might happen at the grocery store, the gas station, the shopping mall or any other merchant you visit - and it can happen to you.

When fradulent card activity is suspected, for example when your Visa is used to buy a big-ticket item at a store where you have no previous purchase history, representatives will contact you by telephone immediately to verify the transaction. If you tell us the transaction is valid, subsequent purchases will not be blocked. However, if we cannot reach you by phone to confirm suspicious card activity, we will put a block on your account to prevent any further possibly fradulent purchases.

Please make sure that we have an up-to-date phone number on file. If we believe that your card is being used illegally and we cannot reach you at the phone number on file, we may need to block your card for all additional transactions until we make contact with you.



Phishing attacks continue to target Credit Union members, and the number of attacks is on the rise. Phishing is a type of fraud using email that appears to be from legitimate companies in an attempt to obtain your personal information. The most recent phishing attacks reported have been emails posing to be from Vons Credit Union. The emails contain links to fraudulent sites where you are prompted to key in personal and financial information. This information is then captured by the sender of the email in an attempt to steal your identity. Phishing emails can be very deceiving and often contain logos or have a look similar to the actual web site.

Vons Credit Union will never send an email requesting personal account information. If you see an email supposedly sent by Vons Credit Union which asks for personal account information, it is a phishing scam.

Should you receive one of these emails:

  • Do NOT click the link in the email.
  • Do NOT enter any requested information.
  • Contact the Vons Credit Union Call Center at (800) 488-8328
  • Forward the email to webhelp@vonscu.com.
Follow these tips to protect personal information:
  • Be suspicious of any email asking for personal information. Legitimate companies will not ask for this information via email.
  • Never reply to a suspicious email or follow any links.
  • Verify the legitimacy of any unexpected email with the company and report to them any suspicious emails received.
  • Never provide financial information to anyone via email as it is not secure. Always use secure web sites.
  • Review all credit card and financial statements regularly for fraudulent activity.

Select a Link below to view an image of the fraudulent email and related pages.

 
 

Vons Credit Union Fraudulent Email
Credit Union National Association (CUNA)
 
 
 
 
 
 
 
 
 
 
 

 

 

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